Is it really so much to ask that if you want to work in the tech industry, you should be able to perform basic triage of a problem, identify the relevant aspects of your configuration or methodology, and synthesize a succinct summary of the preceding items? Apparently, yes. Certainly it seems to much to assume that your cow-orkers will possess these skills.
All I know is that if I get too many more bug reports of the “Wah! It doesn’t work!” variety, with no establishing context and no further detail, I’m going to hoist the black flag and start inflicting paper cuts with printed pages from “How to Ask Questions The Smart Way“.